Tickets like a help desk
Members open a private ticket with one click, answer your questions first and reach the right team. Your team works with priorities, notes and templates, and every ticket ends with a transcript.
LizbotAPP
Support
Pick what it is about. Only you and the team can see your ticket.
BillingReport a bugOther
What is included
- Panels with categories
- One panel, several buttons, for example billing, bugs and applications. Each category has its own form, destination and team roles.
- Teamwork
- Claim tickets, set priorities and tags, write internal notes and send ready-made answers with /reply.
- Transcripts
- Closing a ticket creates a transcript in the ticket log, so nothing gets lost.
- Ratings
- After closing, the member rates the support with 1 to 5 stars and a comment. From Pro with extra questions and optionally anonymous.
- Modmail
- Members send Lizbot a DM and it becomes a ticket. Your team replies in the ticket channel, the answer goes back by DM.
- Integrations
- New tickets, replies, closures and ratings can be sent to Slack, Microsoft Teams or your own endpoint.
- Support portal
- Customers without Discord write through a web page, replies go out by email.
- AI help
- Long tickets are summarized, and Lizbot suggests fitting replies.
Which plan
- Free
- One panel with up to five categories, modmail, ratings with stars and comment, transcripts for 30 days
- Pro
- Unlimited panels and categories, SLA timers, support portal, ratings with extra questions and anonymous mode, one integration, transcripts for 90 days
- Studio
- AI summaries and reply suggestions, up to 5 integrations, transcripts kept indefinitely