Terms of Service

Draft, not legal advice, have it reviewed by a lawyer before publication. (Entwurf, keine Rechtsberatung, vor Veröffentlichung anwaltlich prüfen lassen.)

Last updated: Oktober 2026

The German version of these terms is legally binding. This English translation is provided for information only.

1. Scope and provider

(1) These terms apply to all contracts for the use of Lizbot (Discord bot, web dashboard, public portals, API and mobile app, together the "Service") between Korbinian Günther Dienstleistungen, Agnesstraße 47, 97833 Frammersbach, Deutschland ("we") and its users ("you").

(2) Customers may be consumers or businesses. Rules that apply only to consumers or only to businesses are marked as such.

(3) Your own terms do not apply, even if we do not expressly object to them.

2. Subject of the contract

(1) Lizbot is a software service for managing, moderating and designing Discord servers. The scope of features follows from the service description and the plan overview at https://lizbot.gg/pricing at the time of booking.

(2) The Service is provided per Discord server. A paid plan applies to the server it was booked for. The Studio plan can be applied to up to three servers.

(3) The Service requires a Discord account and use of the Discord platform. Discord's terms apply to Discord. We have no influence on Discord's availability, features or rules.

(4) Some features use third-party services (for example AI features via Anthropic, email delivery, captcha). They are marked as such in the service description.

3. Registration and account

(1) You sign in with Discord. With your first sign-in a free contract for the Free plan is concluded.

(2) Only persons who have the necessary permissions on a server and are authorised by its owner may invite and configure the bot there.

(3) Keep your credentials and API keys secret and inform us immediately if you suspect misuse.

4. Plans, prices, trial

(1) Plans are Free (free of charge), Pro and Studio. Prices at the time of this version:

All prices are final prices. Under the German small business rule (§ 19 UStG), no VAT is charged or shown.

(2) We may offer a free trial (14 days). If you do not cancel before the trial ends, it converts into the selected paid plan. We will remind you by email before the trial ends. zu prüfen

(3) Plan limits (for example number of ticket panels, retention of transcripts and logs, daily AI quota) are shown in the plan overview.

4a. Server setup as a one-time service

(1) In addition to the plans, we offer to set up a Discord server for you once (packages "Basic" and "Complete", scope and price as described on the website). The setup is a service and independent of your plan.

(2) You request the setup via a ticket on our support Discord (https://discord.gg/DfEN3TvUaB). We agree on the scope with you and quote the price. The contract is concluded when you accept our offer. Payment is due upon conclusion of the contract; we start the work once payment has been received.

(3) For the setup, Lizbot must be on your server with the necessary permissions (Administrator). We do not need, and will never ask for, the login details of your Discord account.

(4) The rounds of changes named in the package are included. Further changes after completion are agreed separately.

(5) For consumers, the right of withdrawal under section 13 applies. If we start before the end of the withdrawal period at your express request, the rules on compensation and early expiry stated there apply.

5. Contract conclusion for paid plans

(1) The plans shown in the dashboard are not a binding offer. By clicking "order with obligation to pay" in checkout you submit a binding offer. The contract is concluded with our confirmation by email or when the plan is activated.

(2) We store the contract text; it is available to you in the form of these terms and the order confirmation.

6. Payment

(1) Payment is processed by Stripe. Stripe's terms apply in addition. Available payment methods are shown in checkout.

(2) The fee is due in advance at the start of each billing period and charged automatically.

(3) If a payment fails, we will inform you. The plan remains usable for up to seven days after the end of the billing period. After that the server is downgraded to Free until payment is made. Data is retained; features outside the Free plan are restricted.

7. Term and cancellation

(1) Paid plans run for one month or one year and renew for the same term unless cancelled before expiry. zu prüfen: consumer rules for annual contracts

(2) You can cancel at any time effective at the end of the current billing period via the customer portal in the dashboard (Subscription → Invoices and cancellation) or by email to [email protected]. For consumers a cancellation button is available at https://lizbot.gg/kuendigen zu prüfen.

(3) After a paid plan ends, the server continues on the Free plan. The right to terminate for cause remains unaffected.

(4) You can end the Free plan at any time by removing the bot from the server and deleting the data in the dashboard.

8. Price changes

(1) We may change prices for future billing periods with at least six weeks' notice to pass on increased costs (for example hosting, payment providers, third-party services). We will notify you by email.

(2) You may cancel the contract effective on the date the change takes effect. If you do not cancel, the new price applies from the next billing period. We will point out this right and its consequence in the notice. zu prüfen

9. Availability and changes to the Service

(1) We aim for an availability of 99% on a monthly average. No specific availability is guaranteed. Excluded are maintenance windows, which we announce where possible, and disruptions beyond our control, in particular outages or restrictions by Discord.

(2) We continue to develop the Service and may change features as long as the agreed core scope of the booked plan is preserved and the change is reasonable for you. We announce material restrictions with reasonable notice. Consumers have the rights under Section 327r German Civil Code in case of a significant impairment.

10. Obligations of server owners

(1) You use the Service only in accordance with applicable law, Discord's Terms of Service and Community Guidelines and these terms.

(2) You are responsible for content you publish or configure through the Service (for example welcome messages, rules, embeds, custom commands, templates) and for moderation decisions on your server, including automated ones based on rules you set.

(3) Insofar as you process personal data of your server's members through the Service, you are the controller under data protection law. You inform your members appropriately, in particular when features such as logging, backups with messages or AI features are enabled. The data processing agreement is part of these terms for customers who need it.

(4) Prohibited in particular: spam or mass messaging, circumventing Discord restrictions, collecting third-party data beyond the purpose of the Service, attacks on our infrastructure, reverse engineering outside statutory exceptions, using the API beyond the stated rate limits, and content infringing third-party rights.

(5) In case of violations we may suspend the Service for the affected server after a warning, or without warning in severe cases. Fees already paid for the suspended period are not refunded in case of a justified suspension.

11. Data, export, deletion

(1) You can export and delete your server's data at any time via the dashboard.

(2) You remain responsible for backing up your Discord content. The Service's backup feature is an additional aid and does not replace your own backup. We do not owe a successful restore, as it depends on Discord permissions and limits.

(3) Details on data processing are in the privacy policy.

12. Liability

For consumers and businesses alike:

(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and to the extent of any guarantee given.

(2) For slightly negligent breach of an essential contractual obligation (an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose compliance you may regularly rely), liability is limited to the typical, foreseeable damage.

(3) Otherwise, liability for slight negligence is excluded.

Additionally for businesses only:

(4) In the cases of paragraph 2, liability per incident is limited to the fees paid in the twelve months before the incident, but at least €haftung mindestbetrag fehlt. Liability for lost profit and indirect damage is excluded for slight negligence.

(5) Strict liability for defects existing at contract conclusion (Section 536a(1) alt. 1 German Civil Code) is excluded.

(6) We are not liable for data loss to the extent the damage results from you not making appropriate backups.

(7) We are not liable for decisions, actions and content of server owners made or published through the Service, or for outages, changes or bans by Discord.

(8) Results of AI features (summaries, reply suggestions, categorisation, AI moderation, server drafts) may be wrong and must be reviewed before use.

13. Right of withdrawal for consumers

Consumers have a fourteen-day right of withdrawal.

Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise the right of withdrawal, you must inform us (Korbinian Günther Dienstleistungen, Agnesstraße 47, 97833 Frammersbach, Deutschland, email: [email protected], phone: +49 175 5095559) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

Note on early expiry zu prüfen

The right of withdrawal expires for a service contract when we have fully performed the service and only started performance after you gave your express consent and at the same time confirmed your knowledge that you lose your right of withdrawal upon full performance. We obtain this consent and confirmation separately in checkout.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Korbinian Günther Dienstleistungen, Agnesstraße 47, 97833 Frammersbach, Deutschland, email: [email protected]:

I/We () hereby give notice that I/We () withdraw from my/our () contract for the provision of the following service ():

Plan, server: ______________________

Ordered on (*) ______________________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Signature of consumer(s) (only if this form is notified on paper): ______________________

Date: ______________________

(*) Delete as appropriate.

14. Changes to these terms

(1) We may change these terms with effect for the future if there is a valid reason (for example changes in law, case law, new features, changes by Discord) and the change does not shift the balance of performance and consideration to your disadvantage.

(2) We announce changes at least six weeks before they take effect by email or in the dashboard. If you do not object before they take effect, the changes are deemed accepted. We point out the right to object and its consequences in the notice. If you object, either party may terminate effective on the date of the change. zu prüfen

15. Final provisions

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of their habitual residence.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is der Sitz des Anbieters (Frammersbach).

(3) The contract language is German.

(4) Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.

(5) Information on consumer dispute resolution is in the imprint.