Support by direct message
Members send Lizbot a DM, your team replies in the ticket channel. It becomes a regular ticket, with transcript, rating and everything else tickets can do in Lizbot.
LizbotAPP
Ticket #57 opened
Thanks for your message. The Pixelhafen team will reply here in this DM.
- Category
- Question about the server
- Response time
- usually within a few hours
What is included
- Guided start
- Lizbot asks for the server and category whenever there is more than one choice. After that come the category questions and a confirmation before sending.
- Replies by DM
- What your team writes in the ticket channel goes to the member by DM. Optionally anonymous as the server team, without name and avatar.
- Internal stays internal
- Messages starting with // and internal notes are not sent. Mentions like @everyone or roles do nothing, attachments arrive as links.
- Protection against abuse
- A block list for individual people, a cooldown after closing and spam limits for new requests and messages. Banned users cannot reach your team this way.
- Your own greeting
- After opening, the member gets your text, for example with your team’s usual response times.
- Like any ticket
- Transcript, rating, reply templates, SLA timers and integrations also apply to tickets opened by DM.
Which plan
- Free
- Modmail in every plan, with the ticket categories of your plan (Free: up to five)
- Pro
- Unlimited categories, SLA timers, ratings with extra questions, one integration
- Studio
- AI summaries and reply suggestions, up to 5 integrations